Product Warranty Policy

Warranty coverage begins from the date the customer receives the product.

Warranty covers manufacturing defects and faults not caused by misuse, negligence, power surges, accidents, liquid damage, unauthorized repairs, or physical damage.

Warranty does not cover cosmetic damage, wear and tear, or damage resulting from improper use.

Customers must retain proof of purchase to access warranty services.

Brand-new products sold by Ocare Phinas Integrated Services may carry either:

a) Manufacturer Warranty
Where a manufacturer warranty exists, customers will enjoy the warranty period specified by the manufacturer.

b) Ocare Phinas Warranty
Where no manufacturer warranty exists, Ocare Phinas may provide a limited warranty period as stated on the product page.

Eligible products may receive warranty coverage ranging from:

• 7 Days Replacement Guarantee
• 30 Days Limited Warranty
• 90 Days Limited Warranty
• Manufacturer Warranty (where applicable)

The specific warranty period for each product will be displayed on the product listing.

To initiate a warranty claim:

• Contact Customer Support.
• Provide Order Number.
• Provide evidence of fault through photos or videos if requested.
• Return the item for inspection if necessary.

Ocare Phinas reserves the right to inspect products before approving any replacement, repair, or refund.

Where a warranty claim is approved, Ocare Phinas may:

• Repair the item.
• Replace the item with the same model.
• Replace with a similar model if the original is unavailable.
• Issue store credit.
• Offer a refund where appropriate.

The remedy provided shall be at the discretion of Ocare Phinas Integrated Services.

Warranty becomes void if:

• Product is opened by unauthorized technicians.
• Product is physically damaged.
• Product is exposed to water or moisture damage.
• Product is damaged by power fluctuations.
• Product serial numbers are altered or removed.
• Product is misused contrary to manufacturer instructions.

Customers may be responsible for transportation costs associated with warranty inspections unless otherwise determined by Ocare Phinas.

Ocare Phinas reserves the right to make the final determination regarding all warranty claims after inspection.

Pre-owned products are previously used items carefully selected and tested before being offered for sale.

Product Condition

Customers acknowledge that pre-owned items:

• Have been previously used.
• May show minor cosmetic signs of usage.
• May not come with original packaging or accessories.
• Are sold based on their tested working condition.

Testing Process

All pre-owned products undergo basic testing before delivery.

Where possible, customers are encouraged to inspect and test products upon delivery.

Warranty Period

Unless otherwise stated:

• Phones: 7 Days Functional Warranty
• Laptops: 14 Days Functional Warranty
• Televisions: 7 Days Functional Warranty
• Home Appliances: 7 Days Functional Warranty
• Other Electronics: Warranty period stated on listing

What the Warranty Covers

Warranty covers:

• Failure resulting from defects existing before delivery.
• Functional faults not caused by customer actions.

What the Warranty Does Not Cover

Warranty does not cover:

• Battery performance degradation.
• Cosmetic scratches.
• Physical damage.
• Water damage.
• Phone screens, TV screens, and the screens of any other appliances that use a screen.
• Software issues caused by customer installations.
• Damage caused by electrical surges.
• Damage caused by misuse.

No Change of Mind Returns

Pre-owned items cannot be returned because:

• Customer changes their mind.
• Customer wants a different color.
• Customer later finds a lower price elsewhere.

Warranty Remedy

Approved claims may receive:

• Repair
• Replacement
• Store Credit

Refunds are only considered where repair or replacement is impossible.

Customer Responsibility

Customers must report faults within the warranty period.

Claims reported after expiration of warranty coverage may not be accepted.